Personal data
Privacy policy
CARCER, as the controller of your personal data, attaches great importance to protecting your privacy, whether you are visiting our online shop, our physical stores, or providing us with information through communication with our brand.
Privacy protection
We process your personal data in accordance with applicable regulations in France and the European Union in the field of personal data protection, including the Data Protection Act, the General Data Protection Regulation (GDPR), as well as texts and decisions issued by the competent supervisory authorities.
This privacy policy is an integral part of our General Terms and Conditions of Sale. By using the website and placing an order, you agree to the use of your personal data in accordance with this policy.
Your personal data
The term "Personal Data" refers to any information about you that makes you directly or indirectly identifiable.
The collection of your personal data
We collect your personal data when you interact with our site, our services, or our brand.
- You visit the website.
- You create a customer account.
- You place an order online or by phone.
- You sign up for the newsletter.
- You send a complaint, a question, or any other request.
- You communicate your personal data to us in any way.
We also use cookies, as explained in the dedicated section. When certain data is necessary to achieve a specific purpose, we clearly indicate it to you.
The processing of your personal data
We may need to process your personal data for the following purposes:
- Process and fulfill your orders, including payment management.
- Respond to your complaints, questions, or requests regarding your orders or your customer account.
- Monitor, develop, and improve the website and your browsing experience.
- Analyze your behavior on the site in order to improve our products, services, and marketing campaigns.
- Manage the creation and maintenance of your customer account.
- Send you information and commercial offers related to the CARCER brand and its universe.
- Offer you personalized service and offers, by e-mail, phone, website, or in-store.
Transmission of your data to third parties
We may need to transmit your personal data to the company CARCER, its licensees, its distributors, as well as certain service providers that assist us in processing your orders, delivery, payment, sending commercial information, or website analysis.
These service providers are bound by contract to confidentiality and compliance with applicable laws regarding the protection of your personal data.
Your rights
In accordance with applicable legislation, you have the right to access, rectify, erase, restrict the processing of, object to, and ensure the portability of your data, as well as the right to define guidelines regarding the fate of your data after your death.
CARCER Ikao lot n°142,
8 rue des Gardinoux,
93300 Aubervilliers, France
Any request must be accompanied by a copy of an identity document.
Data security
We implement and maintain appropriate safeguards to ensure that our internal procedures regarding personal data security comply with applicable regulations.
We also make our best efforts to ensure that third parties working with us protect the personal data to which they have access. Access to personal data is limited to employees subject to appropriate confidentiality obligations.
We take the necessary measures to protect your personal data against loss, misuse, or any unauthorized access.
Location of your personal data
We store your personal data within the European Economic Area, where the website servers are located.
Duration and retention of your data
Depending on the identified processing purpose, we apply the corresponding retention period for your personal data.
Duration of the contractual relationship plus legal limitation periods, i.e., 5 years.
3 years from the last active contact with our brand.
13 months.
15 months following the debit date for the number and validity date.
For the duration of the transaction.
Links to other websites
We may offer links to other websites. We are not responsible for the content or information collection policies of these sites. We recommend that you consult their privacy policies before transmitting your personal data to them.
Changes to our policy
We reserve the right to modify our privacy policy in compliance with applicable laws. Changes will be indicated on this page.
Contact us
For any questions regarding our privacy policy or how we use your personal data, you can contact the company CARCER, the data controller for website activity.
contact@ikao.fr