Summary

CARCER, responsible for processing your Personal Data, takes very seriously the privacy of any person who visits our online store and our physical stores, and more broadly of any person who transmits Personal Data (term defined below) concerning them, when in contact with our brand.

We will always process your Personal Data in accordance with the regulations applicable in France and the European Union in the field of personal data protection (“Data Protection Regulation”), including in particular:

• the law relating to information technology, files and freedoms n° 78-17 of January 6, 1978, as amended, and any updates thereto.
• Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, applicable until 25 May 2018.
• Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation) repealing Directive 95/46/EC, applicable from 25 May 2018.
• where applicable, the texts adopted within the European Union and local laws likely to apply to personal data processed under the Contract.
• texts and decisions emanating from supervisory authorities, in particular the National Commission for Information Technology and Civil Liberties (CNIL).

This Privacy Policy is an integral part of our General Terms and Conditions of Sale, which can be viewed by clicking here. By using the Website and placing orders, you explicitly agree to the use of your Personal Data in accordance with this Privacy Policy. This same Privacy Policy applies whenever you provide us with your Personal Data and to any processing we may carry out on it.

1 - Your personal data

The term “Personal Data” means any information about you that makes you directly or indirectly personally identifiable, including your surname, first name, address, telephone number, email address, banking details, username, password, cookies, IP address and other information that allows your identification and that you make available to us at any time.

2 - Collection of your personal data

We collect your Personal Data when:

• you visit the Website.
• you create a customer account on the Website.
• you place an order on the Website by your own means.
• you place an order by telephone.
• you subscribe to the Newsletter.
• you send us a complaint, ask a question or send us any other comments.
• you provide us with your Personal Data on the Website or in any other way.

We also use “Cookies” as explained in Section 7 below. When the collection of certain Personal Data is necessary for the purposes set out in Section 3 below, we will let you know, on the understanding that if you do not provide us with this information, we will not be able to fulfill these purposes.

3 - Processing of your personal data

We may process your Personal Data to meet the following purposes:

• process and fulfill orders you place through the Website, by telephone or in the Stores, including managing your payments.
• process and resolve all your complaints or questions relating to your past or future orders, your customer account or our brand.
• monitor, develop and improve the Website and your use of the Website.
• analyze your behavior on the Website and your reactions to our marketing campaigns in order to improve the products and services we offer you.
• manage the creation and maintenance of your customer account, in particular by offering you new features or new services.
• send you information and commercial offers concerning existing or new products and services related to the CARCER brand and its universe.
• offer you personalized service and offers, by email, by telephone, on the Website or in the CARCER Store.

4 - The newsletter

You can subscribe to the CARCER Newsletter and thus choose to be informed, at regular intervals, of offers proposed on the Website, by CARCER Stores and/or by our partners.

You can unsubscribe at any time by clicking on the link provided for this purpose at the bottom of each newsletter or by sending an email to contact@ikao.fr.

5 - Transmission of your personal data to third parties

We may be required to transmit your Personal Data:

To CARCER, its licensees and distributors, who may use your Personal Data to send you information and commercial offers concerning existing or new CARCER products.
to some of our service providers who help us fulfill your order, deliver your products, collect your payment, send you information and commercial offers, and analyze your use of the Website, with a view to improving the quality and effectiveness of the Website, it being understood that said service providers are contractually bound to confidentiality and to compliance with the laws in force concerning the protection of your Personal Data.

6 - Your rights

In accordance with current legislation, you have the right to access, rectify or erase your data, limit the processing of your data, object, and define guidelines for the fate of your data after your death, which can be exercised by email at contact@ikao.fr or by post to the Legal Department / Personal Data Manager, at the following address: CARCER Ikao lot n142 8 Rue des gardinoux, 93300 Aubervilliers , accompanied by a copy of an identity document.

7 - Data security

We have implemented and maintain all appropriate safeguards to ensure that our internal procedures for the security of your Personal Data comply with applicable regulations. We also make every effort to ensure that third parties who work with us, under contract, as service providers, to make this Website and its content available to you and to fulfill your orders (including through our telephone ordering service), provide adequate protection for the Personal Data to which they have access. We limit access to Personal Data about you to employees who are subject to appropriate confidentiality obligations, and whose contact with such Personal Data we believe is justified in the performance of their duties and/or to provide you with products and services.

We will take all necessary steps to ensure the secure processing of your Personal Data. In particular, we will take precautionary measures to protect your Personal Data against loss or misuse, and we will use security procedures to prevent unauthorized access to this Personal Data. All Personal Data that we collect is stored on a server offering all security guarantees and is kept for a period not exceeding the period necessary to achieve the objectives set out in Section 3 above.

8 - Cookies

When you visit the Website, we may place small pieces of information on your computer known as "cookies," which will be stored by your browser on your hard drive. Cookies help us in several ways. We use cookies to help us better tailor the Website or information about our products and to make this information more relevant to your interests or preferences. Cookies allow us to track who has visited which pages and advertisements, determine the frequency of visits to certain pages, determine preferred areas of the Website, and generally guide the use of the Website.

We may use the following four types of cookies:

Technical cookies relating to the functionality of the Website: These cookies allow you to browse the Website, use its features and save your preferences (e.g. adding an item to your basket).
Website analytics cookies: These cookies allow us to measure website traffic and your reactions to the products we offer. They allow us to improve the Website.
Cookies related to your preferences: When you browse or shop online, the Website remembers your preferences (for example, your username, language or geographic location). This simplifies, facilitates and personalizes your browsing experience.
Targeting cookies or advertising cookies: These cookies are used to deliver ads that are relevant to you. In addition, they limit the number of times you see an ad and help us measure the effectiveness of our advertising campaigns.
Most browsers automatically accept cookies, but this is not mandatory. By continuing to browse the Website, you agree to the use of these cookies. If you wish to disable cookies, you can simply adjust your browser settings accordingly. However, please be aware that by disabling cookies, you may not be able to create an online account or use all the features of the Website. Below you will find some information on how to disable cookies for certain web browsers.

Firefox:

1. Click the Menu button ≡ and select Options.
2. Select the Privacy & Security panel.
3. In the History area, for the Retention Rules option, select Never keep history. Click Restart Firefox now.
4. Return to Menu ≡ and select Options. Finally, select the Privacy and Security panel.
5. In the Tracking Protection section, select Always or Only in private windows. Then click Edit Block Lists. Choose one of the two options: "Basic Protection" or "Strict Protection." Be careful, "Strict Protection" may prevent some sites from working.
Note: If after exploring this setting you find that you can no longer view some of your websites correctly, an immediate solution is to set it to from visited sites to allow cookies from sites already visited.
6. Click OK to close the Options window. (https://support.mozilla.org/kb/disable-third-party-cookies).

Internet Explorer:

1. Click the Tools button, then Internet Options.
2. Click the Privacy tab, then under Settings, move the slider up to block all cookies or down to allow all cookies, then click OK.
http://windows.microsoft.com/en-us/windows7/block-enable-or-allow-cookies

Google Chrome:

1. In the upper right corner, click More and then Settings.
2. At the bottom, click Advanced Settings.
3. In the "Privacy" section, click the Content Settings button.
4. Click on Cookies.
5. Disable Allow sites to save/read cookie data.
6. Click OK.
https://support.google.com/chrome/answer/95647?hl=en

Safari:

1. In the menu bar at the top, click on “Safari”, then “Preferences”
2. Select the “Privacy” icon
3. Next to “Block cookies”, check “Always”
http://support.apple.com/kb/ht1677?viewlocale=fr_FR&locale=fr_FR
Please note that we do not control the use of cookies by third parties.

9 - Location of your personal data

We store your Personal Data in the European Economic Area (“EEA”, namely the 28 Member States of the European Union, as well as Norway, Iceland and Liechtenstein) where the Website servers are located.

10 - Duration and retention of your data

Depending on the processing purpose identified in the table below, we apply the corresponding retention period for your Personal Data.

Purpose of processing:
Management of e-commerce customers, CARCER Store customers and prospects, including customer relationship management, marketing campaign management, tracking of in-store e-reservations, management of defective products and package tracking.

Retention period applied:

• Personal Data relating to customers: duration of the contractual relationship plus the legal limitation periods, i.e. 5 years.
• Data relating to non-customer prospects: 3 years from the last active contact with our brand.
• Historical purchase and browsing cookies: 13 months.
• Bank card number and validity date: 15 months following the debit date.
• The visual cryptogram of a bank card: The time of the transaction.

11 - Links to other websites

We may offer you links to other websites. However, we are not responsible for the content or information collection policies of these websites. If you visit third-party websites, we recommend that you check their information collection and privacy policies. We do not accept any responsibility or liability in this regard. Please check these policies before providing your personal data to these websites.

12 - Changes to our privacy policy

We reserve the right to modify our privacy policy, in accordance with applicable data protection laws. In such cases, changes to our privacy policy will be posted here.

13 - Contact us

If you have any questions regarding our privacy policy or how we use your Personal Data, please contact CARCER, the company responsible for processing your Personal Data in connection with the Website, by sending an email to contact@ikao.fr.